Stratton Craig Copywriter Blog

The Copywriter – April 2010

The Budget – a word cloud analysis

With the general election in full swing, we thought it only right to give a nod to the politicians in April’s edition of The Copywriter. This year’s budget is likely to be Alistair Darling’s swan song, the final flourish in a series of three which the No. 11 speechwriters would no doubt have agonised over. As tribute to their efforts, we put both the 2009 and 2010 budget speeches through the cloud generator to really analyse the stuff they’re made of – the true currency here at Stratton Craig – the words.

Of course there were those you’d expect: ‘recovery’ is emblazoned across both clouds as the Chancellor plots his course amidst the worst financial turbulence for decades. ‘Global’ and ‘world’ remain heavily stressed in an effort to explain the epic proportions of the downturn – ‘the storm which began in America’ that Britain has had the bad luck of getting swept up in.

But there are also some clear differences. Last year, words like ‘help’, ‘measures’, ‘steps’ and ‘extra’ were emphasised as the government outlined the massive fiscal stimulus required to snatch the economy from the jaws of a depression. This year, out the other side of the recession, we see the spectre of ‘borrowing’ looming large, returning to haunt the Chancellor as he now works out how to pay all that money back. ‘Inflation’ also rears its head for the first time in the 2010 cloud, as well as ‘pay’ and ‘bonuses’ as he attempts to satisfy the national clamouring for a piece of the bankers’ pie with his 50 per cent tax on their rewards. He is also much happier to talk about ‘jobs’ in 2010, a word strutting proudly across the word cloud as unemployment has fallen of late.

At Stratton Craig, we’re also interested in the words that slip below the headline-grabbing radar – the small print, those subtle formulations that produce ‘tone of voice’ or personality in writing.  Seen together, the two clouds might summarise a great adventure story: in 2009, the country ‘was plunged into deep ‘crisis’’, the events of the past year have been ‘major’, the Labour government needed to act ‘quickly’, swooping in to rescue us all; in 2010, Darling the conquering hero, looks back and recounts the tough ‘decisions’ and ‘choices’ with rhetoric that is almost triumphant.

The word ‘already’ stands out as Darling reminds the House of the government’s interventions that have begun taking effect. It’s a swaggering appeal to voters where the word ‘right’ (not seen at all on the 2009 cloud) holds forth confidently. Interestingly enough, however, words such as ‘future’ and ‘long-term’ are not as prominent as they were in 2009 when they were used to shift the focus away from the gloom of the present. This time it seems Darling decided not to try and convince the public of the great future yet to come under Labour. Perhaps even super heroes know when it might be time to retire…

Category: Copywriting, The Copywriter — — Permalink
Posted By: Harriette Hobbs @ April 30, 2010, 12:39 pm




Top 10 tips for triumphant Tweeting

It’s not easy getting an accurate flavour of you, your brand, your services, your passions, your ethics and your ideal connections across in 140 characters – even seasoned copywriters can find this a challenge on Twitter.

There are so many considerations to bear in mind, making Twitter both a joy and a potential disaster zone for the ill-prepared.

Here are our top 10 tips for Tweeting triumphs:

1. Don’t sell anything: it’s not a direct marketing platform, it’s social. Promote for audience benefit, yes, but do it with integrity.

2. Be authentic: it’s a true test of your confidence with content if you can be authentic in 140 characters. Be patient.

3. Get engaged: Twitter is not a broadcast marketing medium, remember the two-way conversations really, really count.

4. Observe and follow: if you see content you like, are inspired by, or want to follow, do so. A great way to learn – and free.

5. Content remains King: you’ll gain attention, engagement and re-tweets based solely on one factor – fantastic content.

6. Be challenging: if you see content you disagree with, challenge it. Spark debate and conversation, get involved.

7. Compliment competitors: make sure you monitor and re-tweet content from your competitors. Your audience will value it.

8. Be true to yourself: make sure your content is consistent with you, your ethics, your brand and the way you do business.

9. Forget random – get strategic: establish a content strategy and stick to it. Auto-publish if you must, but value your content.

10. Be grateful: if your content gets noticed and re-tweeted show your appreciation to your audience, every time.

Simple tips, strong strategies, stunning content. Twitter can be fast and frenetic but also fun.

Category: Copywriting — — Permalink
Posted By: Harriette Hobbs @ April 23, 2010, 2:20 pm




Word of the week

FACETIOUS

…This is one of only two words in the English language that features all five vowels in alphabetical order, get in touch if you know the other one!

Why not tell us your word of the week? Just click on ‘Comments’ below.

Category: Copywriting — — Permalink
Posted By: Harriette Hobbs @ April 20, 2010, 3:02 pm




Legal sector acknowledging the blogosphere – good news for our clients

We noted with interest the announcement via www.legalweek.com recently that the blogosphere has changed the state of play for the legal sector regarding defamation cases in the press.

It appears that the growing amount of comments being posted online are altering the interpretation and delivery of defamation and, to a lesser extent, privacy actions brought before the courts across the country.

This clearly highlights the growing importance of content, comment and opinion being voiced across the internet.

This also indicates that the further issues of reputation management, interaction and working with clients via the web will continue to grow in importance and influence for all involved in the legal profession during 2010.

Whilst the prospect of virtual abolishment of success fees for defamation cases may have caught the legal sector off-guard, it is clear that our clients in the field of law will be watching what happens online with increased interest in the coming weeks and months.

The announcement by Jack Straw will also spark many in the legal profession to pay greater attention to the stream of content online.

For further details, read the full Legal Week article here: http://ow.ly/1pqCY.

Category: Copywriting — — Permalink
Posted By: Harriette Hobbs @ April 16, 2010, 2:25 pm




Word of the week

ERUDITE

…Because that is what we’re all about.

Why not tell us your word of the week? Just click on ‘Comments’ below.

Category: Copywriting — — Permalink
Posted By: Harriette Hobbs @ April 15, 2010, 9:01 am




Medical sector gets savvy with social media

Really encouraging to see the dedicated medical online networking and social media site www.newmediamedicine.com increasing its membership across the UK.

The social media medical platform claims to have 60,000 members and more than 700,000 messages posted on the site discussion boards.

We particularly like the blogs section (http://ow.ly/1pqAA), which contains a huge number of useful, interesting and inside-the-industry comments.

This online forum and social media platform offers huge value to the medical industry, and we’re really pleased to see online content being made so readily available for the medical profession in the UK.

Our experience in the healthcare sector with a range of clients highlights one main point: it’s a fast-moving, competitive and innovative area. Only the tough survive.

Even though the site was established in 2002, it’s clear that the team have continued working hard to keep the online presence as a main player online for the medical sector.

Category: Copywriting — — Permalink
Posted By: Harriette Hobbs @ April 9, 2010, 10:39 am




Word of the week

SERENDIPITY

…We have to agree with the rest of the UK who voted this as their favourite word (http://ow.ly/1vsbV). It’s a firm favourite here in the Stratton Craig office too.

Why not tell us your word of the week? Just click on ‘Comments’ below.

Category: Copywriting — — Permalink
Posted By: Harriette Hobbs @ April 7, 2010, 10:32 am




Ways social media can change how you market to your customers

The proliferation of social networks represents both an opportunity and a threat to many marketers. The problem is summed up best with the phrase: ‘We know our customers are there, but how do we engage them?’

Here are some low-cost, high-impact ways in which you can engage customers using social media:

Community-building

Social media networks are useful for attracting, engaging and building a community of loyal followers. This can be powerful for your marketing efforts on a number of levels, including talking to existing customers, building rapport with potential customers and linking them together to increase a sense of community.

Many companies have used Facebook, which currently has more than 350 million users, to set up fan pages and inform their customers of products, services, news and offers.

Product research

Social networks are a powerful research and development tool. The collection of people mixing and exchanging news, information, spending patterns, dialogue and feedback can give marketers a wealth of information for current and future products and services.

This can be delivered through crowdsourcing, or direct, one-to-one contact with established followers of your company.

Customer service

Social media networks can provide a plethora of customer service opportunities, and without an expensive marketing research campaign behind them.

Twitter, for example, has been leveraged by a number of companies, such as Zappos, which set up an account on this social network specifically to deal with customer service queries. Their Twitter account is followed by more than 1.6 million people.

The company has 400 employees, all of whom have Twitter accounts and who contribute to the company’s Twitter feed. This has helped to bolster customer service and provide an excellent point of contact for customers, as well as acting as a showpiece for the firm’s outstanding approach to servicing customers both online and offline. It has also helped to increase revenues over time.

Marketing and promotion

One of the biggest benefits of social media networks can be the speed, ease and global efficiency with which new products and services can be launched. Routes to market, via Facebook, Twitter, Friendfeed and blogging, can be leveraged effectively and in a timely manner.

Competitions, product launches, service initiatives, online forums and polls – there are countless ways that social media networks can be utilised to add value to an audience online whilst increasing the buy-in for marketers.

Transparency

At a time when traditional advertising has less impact than at any previous point, and customers are able to voice poor service or treatment instantly across social media networks, the ability to show transparency via social media networks is a great credibility-builder.

The days of purely broadcast messaging for marketers as we know it are coming to an end.

The audience, particularly the increasingly social media-focused customer, now requires a rapid response to queries, great service, information readily available on a company’s offerings, and not to be sold to. In short, transparency wins with the modern customer.

Is your marketing reflecting this?

Category: Copywriting — — Permalink
Posted By: Harriette Hobbs @ April 1, 2010, 1:59 pm